1. Ensure the charging environment is between 5-45°C. Extreme temperatures may affect charging.

2. Check if the charging base is clean and free from debris. Clean it and try charging again.

3. Verify that the charging cable and adapter are functioning correctly (ensure you are using a 5V/1A adapter from a reputable manufacturer).

4. Check if the indicator light on the device is breathing or flashing during charging.

If the issue persists after these checks, please request after-sales support from the purchase platform.