About Shipping Time Line

All orders are subject to a processing time of 1-2 days, but packages for most orders will be sent for shipment within 36 working hours. Orders are not processed on Saturdays, Sundays, and holidays.

Freight and delivery estimates

The shipping cost of your order will be calculated and displayed on checkout.

SERVICE COST              COST                     DELIVERY TIME

Standard                       Free                     3-5 Business Days 

Note: during busy holidays and after holiday sales, the processing may a maximum of 48 working hours. Our team works hard, on a daily basis, to ensure that customers receive their packages as soon as possible, we thus thank you for your patience.

*We ship to most states in the United States. However, we kindly remind you of the exceptions related to addresses in the Hawaiian Islands, Alaska, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands, as well as APO and FPO addresses.

*According to the U.S. sales tax law, Soocas may deduct taxes from payments of orders in accordance with the relevant policies of the respective U.S. states.

Shipments may be delayed for several days in the case of large numbers of shipments Please grant us the additional delivery time. In the case of an exceptional delay in your order, we will contact you by email.

All your orders are shipped via USPS, UPS, etc. All shipping is based on logistical aspects that support your order address.

International shipments

The transportation cost to an international destination is calculated at the time of checkout.

Please note: all fees are in US dollars. Please get in touch with your credit card service provider to obtain the exchange rate and other fees related to the order.

If your country/region is not listed at the time of checkout, we will be unable to perform shipments to your country/region.

Delivery confirmation and order tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

The tracking number will be effective within 24 hours.

Damages

Soocas will not be responsible for any damage or loss during transportation. In case of damaged goods, please contact the shipping company to submit a claim. Please retain all packaging materials and damaged goods before submitting a claim. Please check our Return Policy here.

If you have any questions related to the above transportation policies, please contact the online customer service or our customer service team at support@soocas.com.