Warranty Policy
Limited Warranty Designation — The written warranty provided under this Warranty Policy is a Limited Warranty.
1. Eligible Products and Soocas Authorized Official Channels
Soocas Authorized Official Channels include the Soocas Pro App, soocas.com, and Soocas’s authorized distributors and retailers, including, for example, Soocas’s official stores on Amazon, Best Buy, Macy’s, and Walmart; a complete list is provided below (collectively, the “Soocas Authorized Official Channels”).
The Base Limited Warranty, the additional twelve (12) months of Limited Warranty coverage available through product registration, and the Subscription Protection Benefit described in Section 5 are each available only for eligible products purchased directly through the Soocas Authorized Official Channels within the United States. Products purchased through other channels are not covered under this Warranty Policy (this “Policy”).
For Soocas electric toothbrushes purchased before October 8, 2026, the Base Limited Warranty period remains two (2) years from the original date of purchase. The additional twelve (12) months of Limited Warranty coverage available through product registration described in this Policy do not apply to such products. All other provisions of this Policy apply to such products.
2. General Provisions Applicable to All Coverage Under This Policy
Unless otherwise expressly stated in this Policy, the remedies, exclusions, limitations of liability, and limitations on implied warranties in this Section apply to all coverage under this Policy, including the Base Limited Warranty, the additional twelve (12) months of Limited Warranty coverage available through product registration, and the Subscription Protection Benefit.
The provisions of Sections 2, 9, 10, and 11 of this Policy also apply to the Subscription Protection Benefit.
Remedies
During the applicable coverage period, Soocas will replace any product determined to be defective in materials or workmanship, subject to the terms and conditions of this Policy. If Soocas is unable to provide a replacement, Soocas will refund the purchase price. Nothing in this paragraph limits any repair, replacement, refund, or other remedy required by applicable law.
Exclusions and Limitation of Liability
No responsibility is assumed by Soocas for any special, incidental, or consequential damages, such as loss of time, loss of data, or loss of income, except to the extent such limitation is not permitted by applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Limitation on Implied Warranties
To the extent permitted by applicable law, the duration of any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, is limited to the same period as the applicable written Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Any implied warranties that cannot be limited under applicable law remain in effect for the period required by applicable law.
For the avoidance of doubt, the Subscription Protection Benefit is a benefit associated with a toothbrush head subscription and is not a written warranty. The Benefit itself does not, by itself, create any implied warranties, except to the extent applicable law provides otherwise.
3. Base Limited Warranty
Base Limited Warranty — 12 Months
For eligible products purchased on or after October 8, 2026, Soocas warrants that such products shall be free from defects in materials and workmanship for twelve (12) months from the original date of purchase.
4. Register Your Product for an Additional 12 Months of Limited Warranty Coverage
Register Your Product for an Additional 12 Months of Limited Warranty
Eligible customers who purchase an eligible Soocas electric toothbrush on or after October 8, 2026 will receive an additional twelve (12) months of Limited Warranty coverage, in addition to the Base Limited Warranty, by registering their eligible product.
Accordingly, an eligible Soocas electric toothbrush product purchased on or after October 8, 2026 that is successfully registered will have a total Limited Warranty period of up to twenty-four (24) months from the original date of purchase: twelve (12) months of Base Limited Warranty coverage plus an additional twelve (12) months through product registration.
Product registration is not required to receive the Base Limited Warranty. Even if you do not register your product, you may still receive the applicable Base Limited Warranty and any consumer rights available under applicable law.
How Do I Register My Product?
Scan to complete product registration.
What information is required when registering a product?
When you register your product, Soocas will request information reasonably necessary to identify your product, verify your purchase and warranty eligibility, including:
- your name;
- email address;
- country/region of purchase;
- product model;
- order number;
- purchase date;
- proof of purchase; and
- other reasonably necessary information.
Soocas will process personal information collected through product registration in accordance with applicable privacy laws and our Privacy Policy.
5. Toothbrush Head Subscription Protection Benefit
If you have a qualifying toothbrush head subscription and satisfy the applicable requirements under this Policy, you may receive the Subscription Protection Benefit. This is an additional benefit available in connection with an eligible toothbrush head subscription.
You are not required to purchase or maintain a toothbrush head subscription to receive or maintain the Base Limited Warranty or the additional twelve (12) months of Limited Warranty coverage available through product registration.
Each eligible toothbrush head subscription is calculated separately for the Subscription Protection Benefit. Each toothbrush head subscription's active time starts on its own start date and does not combine with any other toothbrush head subscription's active time. Each new toothbrush head subscription does not inherit another toothbrush head subscription's previously accumulated active time.
5.1 What Does the Subscription Protection Benefit Provide?
After the applicable Limited Warranty ends, as long as you continue to satisfy the conditions set forth in this Policy, Soocas will continue to provide after-sales protection services for eligible Soocas electric toothbrushes against defects in materials and workmanship, including the applicable Remedies provided under this Policy. The Benefit extends the duration of coverage only and does not change the scope of coverage, Remedies, Exclusions and Limitation of Liability under this Policy.
5.2 Qualification for the Subscription Protection Benefit
The Subscription Protection Benefit will become effective only after both of the following conditions have been satisfied and will remain effective only while your subscription remains continuously active:
- your applicable Limited Warranty has ended; and
- your subscription has remained continuously active for six (6) calendar months.
The six-month requirement is measured by consecutive calendar months and is not based on the number of shipments, orders, or billing events.
If your Soocas electric toothbrush remains within its applicable Limited Warranty period, any eligible claim will first be handled under the applicable Limited Warranty. Your subscription status will not affect your remaining Base Limited Warranty and the additional twelve (12) months of Limited Warranty coverage available through product registration.
5.3 Subscription Protection Benefit and Your Product
Each qualifying toothbrush head subscription provides the Subscription Protection Benefit for only one (1) Soocas electric toothbrush. The Benefit applies only to Soocas electric toothbrushes and does not apply to toothbrush heads or other accessories, unless Soocas expressly states otherwise.
Upon the first approved coverage claim for a Soocas electric toothbrush under the Subscription Protection Benefit, Soocas will associate the applicable Subscription Protection Benefit with the serial number of that product, and you will therefore be required to provide the product serial number.
Unless otherwise expressly agreed by Soocas or otherwise provided in this Policy, once the applicable Subscription Protection Benefit has been associated with a product, it may not be transferred or used for another product.
5.4 Replacement Limit During the Subscription Protection Benefit
During the Subscription Protection Benefit period and provided that the replacement conditions are met, the product is eligible for a maximum of two (2) whole-unit replacements. Where an issue can reasonably be resolved by replacing a part or accessory, Soocas may first provide the applicable part or accessory, and such part or accessory replacement shall not count as one whole-unit replacement.
A Replacement Product will remain associated with the Subscription Protection Benefit applicable to the original product, will continue to be covered by the Subscription Protection Benefit applicable to the original product, and will only be entitled to the number of whole-unit replacements remaining for the original product. A Replacement Product will not restart the six (6)-month subscription eligibility period and will not generate any new whole-unit replacement count.
5.5 Subscription Cancellation, Interruption, Failed Charge, Refund, and Chargeback
If the subscription is cancelled, suspended, subject to a failed subscription charge, or otherwise interrupted, you must again maintain an eligible active subscription continuously for six (6) calendar months before you can qualify for the Subscription Protection Benefit again.
If a subscription charge fails, Soocas provides a fourteen (14)-day grace period. If the retry charge succeeds within the grace period, the subscription’s continuous active status will not be interrupted. If the retry is still unsuccessful after the grace period expires, the subscription will be interrupted.
If a subscription is refunded or subject to a Chargeback or payment refusal, the subscription will be considered interrupted.
A subscription will generally not be considered interrupted if it cannot be processed or fulfilled because of a Soocas inventory shortage, system issue, or another circumstance not caused by you, provided that you otherwise remain eligible under the applicable subscription terms.
Cancelling or interrupting the subscription will not affect any Limited Warranty coverage that remains applicable to the product.
6. No Retroactive Reimbursement
Unless otherwise required by applicable law, Soocas will not reimburse, compensate, or refund any repair, replacement, or related expenses independently incurred and/or paid by you in any of the following circumstances:
- repair, replacement, or related expenses independently incurred and/or paid by you without Soocas’ prior authorization;
- repair, replacement, or related expenses independently incurred and/or paid by you before you complete product registration, or after the additional Limited Warranty coverage available through product registration ends;
- repair, replacement, or related expenses independently incurred and/or paid by you before the Subscription Protection Benefit becomes effective or after the Benefit ends; or
- even if you subsequently complete product registration, become eligible for, or regain the Subscription Protection Benefit, any repair, replacement, or related expenses independently incurred and/or paid by you before that time will not be eligible for retroactive reimbursement, compensation, or refund.
Nothing in this provision limits any rights you may have under applicable law that cannot legally be excluded or limited.
7. How to Make a Warranty or Protection Claim
To request service under the Base Limited Warranty, the additional twelve (12) months of Limited Warranty coverage available through product registration, or the Subscription Protection Benefit, please contact Soocas Customer Support at support@soocas.com.
You will be required to provide:
- valid proof of purchase (e.g., your order number or purchase records from Soocas Authorized Official Channels);
- the product model;
- the product serial number, where applicable;
- photographs or videos showing the issue; and
- other information reasonably necessary for Soocas to process your request.
In some circumstances, Soocas may require the product to be returned for inspection. If you fail to return a product requested by Soocas for inspection within the timeframe specified by Soocas, or if you return an incorrect product, Soocas is entitled to deny or decline to process the applicable replacement or return request to the extent permitted by applicable law.
8. Warranty Coverage for Replacement Products
Replacement Products provided under the Base Limited Warranty or the additional twelve (12) months of Limited Warranty coverage available through product registration under this Policy will be covered for the longer of:
- the remaining applicable warranty period of the original product; or
- three (3) months from the date of replacement.
If applicable law requires a longer or different period, applicable law will control.
9. Shipping Costs
Except where applicable law requires Soocas to bear such costs, you are responsible for applicable shipping costs in certain circumstances, including:
- warranty claims for products that have been taken outside the original country of purchase;
- products inspected and determined not to have a defect covered by this Policy;
- applicable international shipping costs; or
- costs associated with returns made outside the Soocas-approved process.
Nothing in this section limits any costs or obligations that Soocas is required to bear under applicable law.
10. What This Policy Does Not Cover
Unless otherwise required by applicable law, this Policy and the Subscription Protection Benefit do not cover:
- products without reasonable proof of purchase;
- products whose model number or serial number cannot be identified;
- lost or stolen products;
- products for which the applicable Limited Warranty has expired and that do not qualify for the Subscription Protection Benefit;
- issues not caused by defects in materials or workmanship;
- defects or damage caused by third-party repair, modification, parts, or services;
- damage caused by external sources;
- damage caused by misuse, abuse, lack of reasonable care or maintenance, or use contrary to product instructions;
- abnormal or excessive use outside the product’s intended purpose;
- normal wear and tear;
- consumable products and accessories that normally require replacement, including toothbrush heads; or
- products not purchased through Soocas Authorized Official Channels.
These limitations do not affect consumer rights that cannot legally be excluded or limited.
11. Consumer Rights and U.S. State Laws
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Nothing in this Policy is intended to limit, exclude, or waive any consumer right that cannot legally be limited, excluded, or waived under applicable federal, state, or local law. If any provision of this Policy conflicts with applicable law, applicable law will control to the extent of the conflict.
12. Dispute Resolution
If you have any concern or dispute regarding a warranty claim or the services provided under this Policy, please first contact Soocas Customer Support at support@soocas.com and provide the information reasonably necessary for Soocas to review the matter. Soocas will have a reasonable opportunity to investigate the issue and attempt to resolve the matter directly with you.
Nothing in this section limits or waives any rights or remedies you may have under applicable law.
