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About Product

ning jiaxi·March 20, 2025

If I've never used a water flosser before, will I have difficulty using NEOS II? Is there guidance for beginners?

NEOS II is designed to be user-friendly, even for first-time water flosser users, and comes with a detailed user manual. You can start with gentler settings to get accustomed to the sensation, and you'll quickly adapt to this new habit.

ning jiaxi·March 20, 2025

Are the product's packaging and materials environmentally friendly?

Yes, NEOS II uses 100% biodegradable packaging, reflecting our commitment to environmental sustainability. We strive to use eco-friendly materials whenever possible. For details, please visit: https://soocas.com/pages/craftsmanship

ning jiaxi·March 20, 2025

Is it suitable for children or teenagers? Is there an age limit?

NEOS II is designed for adult use. For children aged 12 and above, it can be used under adult supervision. We recommend consulting a dental professional before use by younger children to ensure it is appropriate for their oral care needs.

ning jiaxi·March 20, 2025

Are there product demonstration videos or usage tutorials?

Yes, we provide demonstration videos and user guides on our website and social media channels. These resources offer step-by-step guidance to help you make the most of NEOS II.

ning jiaxi·March 20, 2025

If I'm not satisfied after purchase, can I return it or get a refund? What is your after-sales service?

We offer a 30-day money-back guarantee. If you're not completely satisfied with NEOS II, you can return it within 30 days of purchase for a full refund. Additionally, we provide customer support to answer any questions or resolve any issues you may encounter.

ning jiaxi·March 20, 2025

Where can I download the user manual?

You can download the user manual here.

Shopify API·September 23, 2024

How long is the lifespan of NEOS II? Do you offer warranty services?

NEOS II is made with high-quality materials for durability. We offer a two-year limited warranty covering manufacturing defects. With proper care, the device should provide you with reliable service for many years.

Shopify API·September 23, 2024

There is a small gap between my brush head and the toothbrush body, is this normal?

Yes, this is totally normal. In fact, it is designed to have a small gap so that there is some gap to allow for vibrations.

Shopify API·September 23, 2024

How often should I replace my NEOS II head?

It is recommended to replace your brush head every 3 months. However, depending on the condition of the bristles, please replace them soon.

Shopify API·September 23, 2024

How often should I clean my NEOS II?

We recommend to clean the toothbrush at least once a week since there is a lot of bacteria build-up in your mouth and bathroom.

Shopify API·September 23, 2024

Can I use toothbrush replacement from another brand?

Soocas specially designed the toothbrush head to fit perfectly with the body, so we don't recommend you to use other replacement brush head on NEOS II. Vice versa, please refrain from using Soocas replacement brush head on other brands.

Shopify API·September 23, 2024

Can I use NEOS II with braces?

Yes, you can use NEOS II with braces. The soft bristles are braces-friendly. If you have any questions, please seek professional help from your dentist.

Shopify API·September 23, 2024

Are the bristles soft? Will they damage the gums?

The NEOS II toothbrush uses DuPont bristles, which offer the ideal combination of softness and durability for most users. Softer bristles may not clean effectively, which could be detrimental to oral health. For users with highly sensitive gums or periodontitis, we recommend using the toothbrush on the lowest intensity setting for a more comfortable experience. Additionally, 100% of our brush...

Shopify API·September 23, 2024

Will I splash my toothpaste everywhere upon activating the toothbrush?

NEOS II features a gradual power increase during the first three seconds of activation, designed to reduce toothpaste splatter. We recommend using a pea-sized amount of toothpaste. For better coverage and reduced splatter, apply the toothpaste directly onto your teeth before turning on the device. This method also ensures that every tooth receives toothpaste, improving cleaning efficiency.

Shopify API·September 23, 2024

Is charger included?

We include a Magnetic-USB-A charging port (adapter not included). You may use portable charger, laptop, PC or anything that uses USB-A to charge.

Shopify API·September 23, 2024

How many replacement brush heads are there and how do I replace the brush heads? Are replacement brush heads and accessories easy to purchase?

Soocas NEOS ll Electric Toothbrush has 2 replacement brush heads and 1 cleaning brush. Replacing brush heads is very simple—just remove the old brush head and attach a new one. You can purchase replacement brush heads through our website, ensuring you can easily obtain them when needed.