NEOS II Series Replacement Brush Head

Toothbrush Head Subscription Protection Benefit

If you have a qualifying toothbrush head subscription and satisfy the applicable requirements under this Policy, you may receive the Subscription Protection Benefit. This is an additional benefit available in connection with an eligible toothbrush head subscription.

You are not required to purchase or maintain a toothbrush head subscription to receive or maintain the Base Limited Warranty or the additional twelve (12) months of Limited Warranty coverage available through product registration.

Each eligible toothbrush head subscription is calculated separately for the Subscription Protection Benefit. Each toothbrush head subscription's active time starts on its own start date and does not combine with any other toothbrush head subscription's active time. Each new toothbrush head subscription does not inherit another toothbrush head subscription's previously accumulated active time.

1. What Does the Subscription Protection Benefit Provide?

After the applicable Limited Warranty ends, as long as you continue to satisfy the conditions set forth in this Policy, Soocas will continue to provide after-sales protection services for eligible Soocas electric toothbrushes against defects in materials and workmanship, including the applicable Remedies provided under this Policy. The Benefit extends the duration of coverage only and does not change the scope of coverage, Remedies, Exclusions and Limitation of Liability under this Policy.

2. Qualification for the Subscription Protection Benefit

The Subscription Protection Benefit will become effective only after both of the following conditions have been satisfied and will remain effective only while your subscription remains continuously active:

• your applicable Limited Warranty has ended; and
• your subscription has remained continuously active for six (6) calendar months.

The six-month requirement is measured by consecutive calendar months and is not based on the number of shipments, orders, or billing events.

If your Soocas electric toothbrush remains within its applicable Limited Warranty period, any eligible claim will first be handled under the applicable Limited Warranty. Your subscription status will not affect your remaining Base Limited Warranty and the additional twelve (12) months of Limited Warranty coverage available through product registration.

3. Subscription Protection Benefit and Your Product

Each qualifying toothbrush head subscription provides the Subscription Protection Benefit for only one (1) Soocas electric toothbrush. The Benefit applies only to Soocas electric toothbrushes and does not apply to toothbrush heads or other accessories, unless Soocas expressly states otherwise.

Upon the first approved coverage claim for a Soocas electric toothbrush under the Subscription Protection Benefit, Soocas will associate the applicable Subscription Protection Benefit with the serial number of that product, and you will therefore be required to provide the product serial number.

Unless otherwise expressly agreed by Soocas or otherwise provided in this Policy, once the applicable Subscription Protection Benefit has been associated with a product, it may not be transferred or used for another product.

4. Replacement Limit During the Subscription Protection Benefit

During the Subscription Protection Benefit period and provided that the replacement conditions are met, the product is eligible for a maximum of two (2) whole-unit replacements. Where an issue can reasonably be resolved by replacing a part or accessory, Soocas may first provide the applicable part or accessory, and such part or accessory replacement shall not count as one whole-unit replacement.

A Replacement Product will remain associated with the Subscription Protection Benefit applicable to the original product, will continue to be covered by the Subscription Protection Benefit applicable to the original product, and will only be entitled to the number of whole-unit replacements remaining for the original product. A Replacement Product will not restart the six (6)-month subscription eligibility period and will not generate any new whole-unit replacement count.

5. Subscription Cancellation, Interruption, Failed Charge, Refund, and Chargeback

If the subscription is cancelled, suspended, subject to a failed subscription charge, or otherwise interrupted, you must again maintain an eligible active subscription continuously for six (6) calendar months before you can qualify for the Subscription Protection Benefit again.

If a subscription charge fails, Soocas provides a fourteen (14)-day grace period. If the retry charge succeeds within the grace period, the subscription’s continuous active status will not be interrupted. If the retry is still unsuccessful after the grace period expires, the subscription will be interrupted.

If a subscription is refunded or subject to a Chargeback or payment refusal, the subscription will be considered interrupted.

A subscription will generally not be considered interrupted if it cannot be processed or fulfilled because of a Soocas inventory shortage, system issue, or another circumstance not caused by you, provided that you otherwise remain eligible under the applicable subscription terms.

Cancelling or interrupting the subscription will not affect any Limited Warranty coverage that remains applicable to the product.

The Subscription Protection Benefit is subject to the applicable terms, exclusions, limitations, and claim requirements outlined in the full Soocas Warranty Policy.