Question 1

What are the main features of NEOS II?

Accepted Answer

NEOS II is an innovative 2-in-1 oral care device that combines the functions of an electric toothbrush and a water flosser. It offers a fully automatic two-minute brushing and one-minute flossing combination setting, as well as a quick flossing mode, simplifying your oral hygiene routine. The device uses high-frequency vibrations for effective brushing and is equipped with a powerful ultra-fine water stream that cleans between teeth and along the gumline, removing plaque and debris that brushing alone might miss.

Question 2

Is NEOS II clinically proven to improve oral health?

Accepted Answer

NEOS II aims to enhance oral hygiene by effectively removing plaque, food debris, and bacteria from tooth surfaces and interdental spaces. The powerful water stream cleans areas that traditional brushing may miss, helping to prevent cavities, gum disease, and bad breath. NEOS II employs technologies recommended by dental professionals, such as sonic brushing and water flossing, both proven to improve oral health.

Question 3

Is the product suitable for people with sensitive teeth or gum issues?

Accepted Answer

Yes, NEOS II is suitable for people with sensitive teeth or gums. It offers two cleaning modes and three intensity levels, so you can adjust the settings to what feels most comfortable. If you're just starting out, try using warm water in the tank to reduce any initial sensitivity — the gentle mode combined with warm water can make the experience much more soothing.

Question 4

Is NEOS II easy to get used to?

Accepted Answer

NEOS II is easy to use and designed with user-friendliness in mind. Most users become proficient with the device within a few days of regular use. It has intuitive controls and comes with a user manual to guide you through the setup and operation process.

Question 5

Is the product suitable for use while traveling?

Accepted Answer

Absolutely. Weighing only 225 grams and featuring a compact design with an integrated water reservoir, NEOS II is highly portable. Its long battery life further enhances its suitability for travel.

Question 6

How long does the battery last?

Accepted Answer

NEOS II boasts an impressive battery life; a single charge can last up to 30 days (based on twice-daily use in Deep Clean mode at medium intensity for 3 minutes each time). This eliminates the need for frequent charging, making it convenient for daily use and travel.

Question 7

Is the water tank capacity sufficient?

Accepted Answer

The built-in water tank lasts for about 60 seconds of continuous flossing—enough for a full cleaning session in most cases. You typically won’t need to refill during use, and if you do, it only takes a few seconds.

Question 8

Does NEOS II have different cleaning modes? How can I adjust them?

Accepted Answer

Yes, NEOS II offers two cleaning modes: Deep Clean and Quick Floss. It also provides three intensity levels to meet your comfort needs. You can easily adjust the mode and intensity using the buttons on the handle, and indicator lights will display the selected settings.

Question 9

Is NEOS II waterproof? Can I use it in the shower?

Accepted Answer

Yes, NEOS II is waterproof with a rating of IPX8, meaning it can be submerged in water up to 2 meters deep. You can safely use it while showering without worry.

Question 10

How do I charge NEOS II, and how long does it take?

Accepted Answer

NEOS II uses wireless magnetic charging, which is convenient and prevents dirt accumulation. It takes about 8 hours to fully charge. The battery indicator will show when charging is complete.

Question 11

Is NEOS II easy to clean? Does it need any special maintenance?

Accepted Answer

Our NEOS II toothbrush is easy to clean and maintain. After each use, just rinse the brush head and water tank with clean water. To prevent mold or buildup, we recommend emptying the water tank completely and leaving the reservoir open to air-dry. With regular rinsing and occasional deep cleaning, there’s no special maintenance needed.

Question 12

Are there any side effects or risks associated with using NEOS II?

Accepted Answer

When used properly, NEOS II is completely safe and has no known side effects. Like any oral care device, using it too aggressively might cause mild gum irritation. If you have sensitive gums, just start with the gentler settings—and don’t worry, the user manual walks you through everything step by step.

Question 13

What is the noise level of the product? Is it loud during use?

Accepted Answer

NEOS II runs at a quiet, comfortable noise level—about the same as a regular electric toothbrush. It won’t make much noise, so you can use it anytime without disturbing others or breaking your focus.

Question 14

Are there product demonstration videos or usage tutorials?

Accepted Answer

Yes, we’ve prepared step-by-step demo videos and user guides to help you get started. You can find them right on the NEOS II product detail page.

Question 15

What’s included with NEOS II? Do I need to buy anything else?

Accepted Answer

The standard NEOS II set includes:NEOS II electric toothbrush ×1Replacement brush heads ×2Magnetic charging cable ×1Water reservoir cleaning brush ×1User guide ×1This is everything you need to get started—no extra purchase is required.If you're exploring other sets like the Care Set or Refresh Set, you can check the full list of included items by selecting the set on the product page: 👉 View all set options

Question 16

Is it suitable for children or teenagers? Is there an age limit?

Accepted Answer

NEOS II is designed for adults, but kids aged 12 and up can use it with adult supervision. For younger children, it’s best to check with a dentist before use to make sure it’s the right fit for their dental needs.

Question 17

Is NEOS II beginner-friendly for first-time water flosser users?

Accepted Answer

NEOS II is designed to be user-friendly, even for first-time water flosser users, and comes with a detailed user manual. You can start with gentler settings to get accustomed to the sensation, and you'll quickly adapt to this new habit.

Question 18

Is the packaging eco-friendly?

Accepted Answer

Yes, NEOS II uses 100% biodegradable packaging, reflecting our commitment to environmental sustainability. We strive to use eco-friendly materials whenever possible. For details, please visit: https://soocas.com/pages/sustainability

Question 19

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping within the U.S. on orders over $50. For orders under $50, a standard shipping fee applies and will be shown at checkout. All orders ship from our U.S. warehouse for fast delivery.

Question 20

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 21

How to track my order?

Accepted Answer

Please track your order at our Tracking page.

Question 22

Do you ship internationally?

Accepted Answer

Sorry, we currently ship within the United States only. We're working on expanding to more regions in the future.

Question 23

Can I return NEOS II if I’m not satisfied? What’s your after-sales policy?

Accepted Answer

We offer a 60-day money-back guarantee. If you're not completely satisfied with NEOS II, you can return it within 60 days of purchase for a full refund. Additionally, we provide customer support to answer any questions or resolve any issues you may encounter.

Question 24

How long does NEOS II last? Is there a warranty?

Accepted Answer

NEOS II is built to last with high-quality materials. It comes with a two-year limited warranty that covers any manufacturing defects. With proper care, it should work reliably for years.

Question 25

How often should I replace the brush head, and where can I buy replacements?

Accepted Answer

We recommend replacing the brush head every three months. You can purchase replacement brush heads through our website, so it's easy to get them whenever you need.

Soocas NEOS II User Manual

NEOS II User Manual

NEOS II Quick Start Guide

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