Return and Refund Policy

Soocas is confident that you will be satisfied with your recent purchase from us. However, we are happy to provide any assistance if you have any problems with it.

We undertake maximum effort to design and manufacture products to meet your needs. However, if you have different expectations of the product, please request a return within 60 natural days from the date of delivery. Please be aware of the following terms and conditions related to products return and exchange in advance.

Return Conditions

To qualify for a return, please ensure the following conditions are met:

• Channel Restriction: The returned products must be purchased on the Soocas Pro App. Products purchased via offline stores or other channels are not subject to these terms.
• Product Status: Returned products must maintain their original quality and function. Opening the original packaging is acceptable provided the products remain undamaged and intact.
• Completeness: Please include all complete tags, accessories, instructions, gifts, and any packaging materials delivered with the order.

We shall not accept the return under the following circumstances:

• Incomplete packaging of returned products.
• Products that are damaged, missing, soiled, lost, or have incomplete accessories.
• Missing labels, product identification, instructions, or invoices. If a gift (item, points, vouchers, etc.) cannot be returned, you must pay its full retail price, or Soocas may refuse the return.

Shipping and Freight

1. Quality Issues: In case of quality problems, incorrect products, or lack of accessories, the return and replacement freight shall be borne by Soocas. Please contact support@soocas.com for consultation.

2. Subjective Returns: If you dislike the product or the color is inappropriate, the return and replacement freight shall be borne by you.

Note: Expedited delivery fees from the original purchase will not be refunded.

Return Process

1. Application: Contact our customer service team via support@soocas.com with your order number, reason for return, and product photos.
2. Review: We will contact you within 1-3 working days with the result of your request.
3. Shipment: After approval, ship the products and all related items via express delivery within 7 days. Ensure products are packed tightly to prevent damage.
4. Inspection: Upon arrival at our warehouse, we will check the items against our return conditions.
5. Refund Initiation: If conditions are met, the refund process will initiate within 3 working days of confirmation.

Refund Timeline

The refund will be returned via the original purchase method (PayPal, Credit Card, etc.).

• Credit/Debit Card: Typically takes 1 to 3 business days to process.
• The actual processing time depends on your bank’s transaction policy. Please contact your bank for additional information regarding the refund status.

Replacement Service

You may request an exchange subject to the same conditions as the Return Service. However, exchanges are limited to the same item (different color options may be available) and the number of exchanges is limited to one time.

Order Cancellation & Amendments

By Soocas: We may cancel your order if products are out of stock, information is incorrect, or if there are grounds to suspect an unlawful transaction. A full refund will be processed as soon as possible.

By Customers: You can contact support@soocas.com before shipment to amend or cancel your order.

Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer service team at:

Email: support@soocas.com