How can I get the documents needed for reimbursement?

For purchases made using Flex: After your purchase, Flex will automatically email you the itemized receipt and/or Letter of Medical Necessity. If you don't see it, please check your spam folder for an email from notifications@withflex.com. If you still can't find it, please email support@withflex.com and let them know the email address associated with your order.

For past purchases made without using Flex: Unfortunately, for purchases made without using the Flex option at checkout, it can be difficult to apply for reimbursement.

• For Health Savings Accounts (HSAs), you can use an itemized receipt for reimbursement anytime, even if the purchase was made years ago.

• For Flexible Spending Accounts (FSAs), most accounts require the purchase to be made within the calendar year. Some FSAs offer a buffer window, but you will need to check with your specific provider.