Abonnements

WENWEN XIAO·
Wie funktioniert die Abrechnung für mein Abonnement?

Our billing process is designed to be simple and transparent: Recurring Charges: You will be billed automatically for your brush head refills at the frequency you selected (e.g., every 6 months). Pre-Charge Notification: We will always send you a reminder email 3 days before your scheduled charge date, so there are never any surprises. Updating Payment: You can update your...

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Wie verwalte ich mein Abonnement? (z. B. Datum ändern, überspringen, kündigen)

You have full control over your plan. To make changes, simply log in to your Soocas account on our website and navigate to the "Manage Subscriptions" section. Once there, you can easily: Reschedule a Delivery: Change your next shipment date to one that's more convenient. Skip a Delivery: If you have extra brush heads, you can skip your next scheduled...

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Was beinhaltet die lebenslange Garantie?

Die lebenslange Garantie deckt alle nicht durch Unfälle verursachten Produktfehlfunktionen oder Defekte Ihrer elektrischen NEOS II Zahnbürste ab. Um anspruchsberechtigt zu sein, müssen Sie ein aktives Bürstenkopf-Abonnement bei uns unterhalten. Die Garantie deckt keine versehentlichen Schäden ab, wie z. B. durch das Fallenlassen des Geräts.

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Ich habe gerade das NEOS II Standard-Set gekauft. Wie funktioniert mein Abonnement?

By purchasing the NEOS II Standard Set, you've automatically activated your subscription for future brush head refills. Here’s how it works: It's Active Now: Your plan is active, but you won't be charged for refills yet. 6-Month Grace Period: The Standard Set includes a 6-month supply of brush heads. Your first recurring charge and shipment are therefore scheduled for 6...

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Kann ich Bürstenköpfe auch ohne Abonnement kaufen?

Yes, you can. On our brush head product page, you have the flexibility to choose between a "One-time purchase" or a "Subscribe & Save" option. Please note that the 10% discount, free shipping, and lifetime warranty benefits are exclusive to our subscribers.

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Welche Vorteile bietet ein Abonnement?

Subscribing is the smartest way to enjoy your Soocas products. As a subscriber, you unlock exclusive perks: Savings: You receive a 10% discount and free shipping (U.S. only) on all recurring brush head orders. Peace of Mind: Your NEOS II toothbrush is covered by a lifetime warranty against product defects for as long as your subscription remains active. Convenience: Fresh...