60 DAGEN GELD-TERUG-GARANTIE OM WELKE REDEN DAN OOK
Onbeschadigde producten kunnen worden geretourneerd voor een volledige terugbetaling binnen 60 dagen na de aankoopdatum (de tijd kan worden verlengd voor vertraging in de verzending).
- Retourzendingen moeten alle accessoires bevatten
- De artikelen moeten in de originele verpakking zitten (open dozen en zakken zijn toegestaan)
- Retourzendingen kunnen worden geweigerd als de artikelen niet voldoen aan de bovenstaande vereisten
Refund requests for the 60-day money back guarantee expire 60 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 60-day window. For quality-related issues, please see below.
- *Verlies van zending claimprocedures
In cases where the shipment is missing, please send inquiries via email to support@soocas.com . If it has been verified that shipment is lost due to logistics and transport issues, the brand new item(s) will be shipped out again once the shipping address is confirmed. A refund requirement is not compatible for the Lost of Shipment.
WARRANTY CLAIMS FOR QUALITY-RELATED ISSUES
All quality-related defects on items sold directly by Soocas's online store: soocas.com and Amazon store: Amazon.com/soocas are covered by the 2 year warranty starting from the date of purchase. The limited warranty is void on purchases through other channels.
General speaking, for quality-related warranty claims, items will be replaced with a new item. But Soocas will offer a refund option according to your preference of choice.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Proces:
- Koper moet voldoende aankoopbewijs overleggen
- Soocas must document buyers troubleshooting of the product
- Het serienummer van het defecte artikel en/of zichtbaar bewijs van het defect zijn vereist.
- Het kan nodig zijn om een artikel te retourneren voor kwaliteitscontrole.
- For defective items that Soocas needs to have returned, warranties on those replacements are voided if the wrong item is returned to Soocas or if the defective item is not returned.
Geldig aankoopbewijs:
- Order number from online purchases made through Soocas or Soocas's Amazon store
- Verkoopfactuur
Please note that more than one type of proof of purchase may be required to process a warranty claim in some occasion (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 60 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 60-day warranty claim request period, whichever is longer.
In de volgende situaties zijn de verzendkosten voor rekening van de koper:
- Warranty claims on items that have taken outside the original country of purchase
- Onopzettelijke retourzendingen van kopers
- Persoonlijke spullen terugbrengen
- Retourneren van artikelen waarvan wordt beweerd dat ze gebreken hebben, maar die door de kwaliteitscontrole van Breo in werkende staat zijn bevonden (Voldoen niet aan de 60-dagen-geld-terug-regeling)
- Retourneren van defecte artikelen bij internationale verzending
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Producten zonder voldoende aankoopbewijs
- Verloren of gestolen producten
- Items that have expired their warranty period
- Niet-kwaliteitsgerelateerde problemen (na de 60-dagen-geld-terug-regeling)
- Gratis producten
- Reparaties door derden
- Schade van buitenaf
- Schade door verkeerd gebruik van producten (inclusief, maar niet beperkt tot: vallen, extreme temperaturen, water, onjuist gebruik van apparaten)
- Purchases not from Soocas's online store: soocas.com and Amazon store : Amazon.com/soocas.
Be advised that Soocas is not responsible for any malfunction or damages that may occur due to the use of products that products purchased outside of Soocas's online store and Amazon store are not warranted by Soocas in any way.
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