General
Are there any side effects or risks associated with using NEOS II?
When used as directed, NEOS II is safe with no known side effects under normal use. As with any oral care device, improper use may cause gum irritation. We recommend following the user manual's guidance, and if you have sensitive gums, you can start with gentler settings.
Is the product easy to clean and maintain? Are there any special maintenance steps required?
NEOS II is designed for easy cleaning and maintenance. After use, simply rinse the brush head and water tank to keep them clean. Beyond regular cleaning and charging, no special maintenance steps are required.
Is the 50ml water tank capacity sufficient? Do I need to refill it frequently?
The built-in 50ml water tank provides 60 seconds of flossing time, which is usually sufficient for a thorough cleaning session. For most users, this means you don't need to refill during a single use. If needed, refilling takes only a few seconds and is very convenient.
How long does the battery last? How many days can I use it on a single charge?
NEOS II boasts an impressive battery life; a single charge can last up to 30 days (based on twice-daily use in Deep Clean mode at medium intensity for 3 minutes each time). This eliminates the need for frequent charging, making it convenient for daily use and travel.
How long does it take to get used to using NEOS II? Is it complicated to operate?
NEOS II is easy to use and designed with user-friendliness in mind. Most users become proficient with the device within a few days of regular use. It has intuitive controls and comes with a user manual to guide you through the setup and operation process.
Is the product suitable for people with sensitive teeth or gum issues? Is there a mode for sensitive users?
Yes, NEOS II is suitable for users with sensitive teeth or gum problems. It features two cleaning modes and three intensity levels, allowing you to adjust settings according to your comfort. The gentle mode provides a softer brushing and flossing experience, reducing the risk of irritation for sensitive users.
How effective is NEOS II in preventing oral diseases? Are there clinical validations or professional recommendations?
NEOS II aims to enhance oral hygiene by effectively removing plaque, food debris, and bacteria from tooth surfaces and interdental spaces. The powerful water stream cleans areas that traditional brushing may miss, helping to prevent cavities, gum disease, and bad breath. NEOS II employs technologies recommended by dental professionals, such as sonic brushing and water flossing, both proven to improve...
What precautions should be taken when using NEOS II?
1. Initial Use: Mild gum bleeding or discomfort may occur during the first use due to the gums adjusting to the high-vibration cleaning method. Beginners should start with the gentle mode and expect this discomfort to last for 1-2 weeks. If bleeding continues beyond 2 weeks, discontinue use and consult your dentist. 2. Safety Precautions: • Read all instructions carefully....
Where can I find the SN number of NEOS II?
1. Inside the Water Tank: Open the bottom cover of the water tank and scan the QR code with WeChat or another app to view the product’s SN number. 2. On the Packaging Box: The SN number is displayed in the lower right corner on the back of the packaging box.
What are the weight and dimensions of NEOS II, and what are the packaging details?
1. Product Weight and Dimensions: Weight: 220g (±5g) without brush head Dimensions: 216.2mm x 48.6mm x 36.4mm (±2mm) 2. Packaging Details: Packaging Material: Made from eco-friendly sugarcane bagasse Box Dimensions: 259.2mm x 94.2mm x 60mm Total Weight (Product + Packaging): 400g (±10g)
How do I clean NEOS II?
1. After brushing, rinse the toothbrush head with water. Replace the brush head every 3 months. 2. Press the water tank bottom cover release button, remove the bottom cover, and clean the inside of the water tank with the provided cleaning brush. 3. After use or cleaning, keep the water tank lid and bottom cover open to allow the product...
Why is the water flow of NEOS II different from the water flosser I use?
Traditional pulse water flossers have a stronger impact and can be harsher on the gums under the same water pressure. NEOS II uses a continuous pinpoint water flow, which is gentler on the gums while still providing effective cleaning. The continuous water pulse ensures more precise cleaning with reduced gum irritation.
