General

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What precautions should be taken when using NEOS II?

1. Initial Use: Mild gum bleeding or discomfort may occur during the first use due to the gums adjusting to the high-vibration cleaning method. Beginners should start with the gentle mode and expect this discomfort to last for 1-2 weeks. If bleeding continues beyond 2 weeks, discontinue use and consult your dentist. 2. Safety Precautions: • Read all instructions carefully....

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Where can I find the SN number of NEOS II?

1. Inside the Water Tank: Open the bottom cover of the water tank and scan the QR code with WeChat or another app to view the product’s SN number. 2. On the Packaging Box: The SN number is displayed in the lower right corner on the back of the packaging box.

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What are the weight and dimensions of NEOS II, and what are the packaging details?

1. Product Weight and Dimensions: Weight: 220g (±5g) without brush head Dimensions: 216.2mm x 48.6mm x 36.4mm (±2mm) 2. Packaging Details: Packaging Material: Made from eco-friendly sugarcane bagasse Box Dimensions: 259.2mm x 94.2mm x 60mm Total Weight (Product + Packaging): 400g (±10g)

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How do I clean NEOS II?

1. After brushing, rinse the toothbrush head with water. Replace the brush head every 3 months. 2. Press the water tank bottom cover release button, remove the bottom cover, and clean the inside of the water tank with the provided cleaning brush. 3. After use or cleaning, keep the water tank lid and bottom cover open to allow the product...

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Can NEOS II be washed underwater?

NEOS II can be rinsed under water, but avoid long-term immersion. Note: Keep the device and charging base dry during charging.

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Why is the water flow of NEOS II different from the water flosser I use?

Traditional pulse water flossers have a stronger impact and can be harsher on the gums under the same water pressure. NEOS II uses a continuous pinpoint water flow, which is gentler on the gums while still providing effective cleaning. The continuous water pulse ensures more precise cleaning with reduced gum irritation.

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How long does the flushing last on NEOS II?

The flushing duration on NEOS II is 60 seconds.

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Does NEOS II have a mode memory function?

Yes, NEOS II features a mode memory function. The mode you used last will be the same when you turn it on next time.

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What brushing intensities does the NEOS II offer, and how do I select them?

The NEOS II offers three brushing intensities, which can be selected by short pressing the mode adjustment button: Gentle Mode: Ideal for sensitive mouths. Standard Mode: Perfect for everyday cleaning. Strong Mode: Best for deep cleaning (this is the default setting).

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How do I use Quick Floss Mode, and when is it recommended?

1. To Activate: Short press the Quick Floss Mode button to start the 60-second brush-and-flush cycle. To Pause: During operation, you can pause the cycle by pressing either the Deep Clean Mode or Quick Floss Mode buttons. To Turn Off: Long press either the Deep Clean Mode or Quick Floss Mode buttons during operation to turn off the device. 2....

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How do I use Deep Clean Mode, and when is it recommended?

1. To Activate: Short press the Deep Clean Mode button to start the brush-then-flush sequence. To Pause: During operation, you can pause the process by pressing either the Deep Clean Mode or Quick Floss Mode buttons. To Turn Off: To stop the function, long press the Deep Clean Mode or Quick Floss Mode buttons. 2. Deep Clean Mode provides an...

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How do I charge NEOS II, how long does it take, and how long can it be used?

Place the NEOS II on a flat surface, align the magnetic charging base with the lightning symbol on the device, and connect it to a power source. Note: Use a 5V USB charger. Notes: 1. When the battery is too low to power on, a full charge takes around 8 hours. 2. A full charge provides about 60 minutes of...

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Do I still need to use dental floss or a water flosser after using NEOS II?

NEOS II can eliminate the need for separate flossing or a water flosser. It uses an innovative clean-and-flush method, first brushing the tooth surface, then flushing away food particles from the surface and gaps. For an even more thorough clean, you can follow a deep clean with NEOS II using the quick brush-and-flush mode as an additional step.

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How should I use the three buttons on NEOS II?

1. Select Intensity: Short press the intensity adjustment button to choose the level that suits you best. 2. For a comprehensive clean: Short press the Deep Clean Mode button to start with brushing followed by flushing. You can pause the process at any time using either the Deep Clean Mode or Quick Floss Mode buttons. This mode is typically used...

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What are the functions of the three buttons on NEOS II?

The buttons on NEOS II, from top to bottom, are: 1. Deep Clean Mode: Brushes teeth for 2 minutes, then switches to brush-and-flush mode after a 5-second vibration reminder. 2. Quick Floss Mode: Activates the brush-and-flush mode directly. 3. Intensity Adjustment Button: Adjusts the intensity of brushing and flushing, with options for gentle, standard, and strong levels.

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What is the water resistance rating of NEOS II?

The NEOS II has a water resistance rating of IPX8. It can be rinsed or cleaned under running water, but it is recommended to ensure the product is powered off and unplugged during cleaning, and avoid prolonged immersion in water. Note: Always make sure the charging base is dry before charging.