Our billing process is designed to be simple and transparent: Recurring Charges: You will be billed automatically for your brush head refills at the frequency you selected (e.g., every 6 months). Pre-Charge Notification: We will always send you a reminder email 3 days before your scheduled charge date, so there are never any surprises. Updating Payment: You can update your...
You have full control over your plan. To make changes, simply log in to your Soocas account on our website and navigate to the "Manage Subscriptions" section. Once there, you can easily: Reschedule a Delivery: Change your next shipment date to one that's more convenient. Skip a Delivery: If you have extra brush heads, you can skip your next scheduled...
The Lifetime Warranty covers any non-accidental product malfunctions or defects for your NEOS II electric toothbrush. To be eligible, you must maintain an active brush head subscription with us. The warranty does not cover accidental damage, such as from dropping the device.
By purchasing the NEOS II Standard Set, you've automatically activated your subscription for future brush head refills. Here’s how it works: It's Active Now: Your plan is active, but you won't be charged for refills yet. 6-Month Grace Period: The Standard Set includes a 6-month supply of brush heads. Your first recurring charge and shipment are therefore scheduled for 6...
Yes, you can. On our brush head product page, you have the flexibility to choose between a "One-time purchase" or a "Subscribe & Save" option. Please note that the 10% discount, free shipping, and lifetime warranty benefits are exclusive to our subscribers.
Subscribing is the smartest way to enjoy your Soocas products. As a subscriber, you unlock exclusive perks: Savings: You receive a 10% discount and free shipping (U.S. only) on all recurring brush head orders. Peace of Mind: Your NEOS II toothbrush is covered by a lifetime warranty against product defects for as long as your subscription remains active. Convenience: Fresh...
FSA/HSA eligible
Free shipping
60-day risk-free trial
145 W broadway, Long Beach, CA, 90802
United States
