NEOS II が充電されない場合はどうすればよいですか？

1. Ensure the charging environment is between 5-45°C. Extreme temperatures may affect charging.

2. Check if the charging base is clean and free from debris. Clean it and try charging again.

3. Verify that the charging cable and adapter are functioning correctly (ensure you are using a 5V/1A adapter from a reputable manufacturer).

4. Check if the indicator light on the device is breathing or flashing during charging.

これらの確認後も問題が解決しない場合は、購入プラットフォームからアフターサポートをご依頼ください。